FREQUENTLY ASKED QUESTIONS | ROSAHOLICS

How can we help you?

FREQUENTLY ASKED QUESTIONS

ABOUT ROSAHOLICS FLOWERS

ARE THE FLOWERS REAL?

We only sell real, fresh flowers from our authentic rose farm. Our flowers are always fresh – never fake. We do rely on artistic techniques to create striking displays and exotic colors.

ARE THE ROSES COLORED NATURALLY?

Our floriculture experts use a variety of artisanal techniques to achieve an extensive range of colors. These include various dyes, paints and stains, along with natural crossbreeding methods. Our Tinted Collection features many of the artificially curated colors.

If you are interested in purchasing traditional roses that have natural colors only, please reach out to our customer service team at hello@rosaholics.com or call us 786-206-0183, and we'll be happy to guide you through the natural selections available at Rosaholics.

ARE THE FLOWERS FARMED RESPONSIBLY?

Yes! We are so proud to be Rainforest Alliance Certified, and we are devoted to operating our farm and delivery service in the most sustainable way possible. We continue to seek out new ways to reduce waste while sharing the joy of fresh-cut flowers.

WHY DON'T THE ROSES COME WITH HYDRATION SPONGES?

We're determined to deliver exceptional flowers in the most sustainable way possible. By eliminating water tubes and sponges, we are able to drastically reduce waste and provide a more eco-friendly experience.

While flowers sitting in a warehouse often require these hydration techniques, our flowers do not, because they are shipped directly from the farm immediately after harvest. This means that they maintain enough moisture throughout the delivery process to stay fresh – without the use of sponges. Of course, we always recommend refreshing thirsty roses immediately upon delivery to express their full beauty.

We have plenty of tips for rehydrating roses in our video tutorial. Here's to reducing waste and making the world a more sustainable place!

ROSAHOLICS SHIPPING & DELIVERY

WHEN SHOULD I ORDER?

Our flowers are cut as you order them so they arrive with premium freshness. We offer 3-4 day delivery options on most orders. Next-day delivery is available for Preserved Roses only.

We partner with UPS to ensure that our flowers are safely delivered in a timely manner. In some cases, delivery is delayed due to extreme weather and unforeseen issues with UPS. Because of this, we strongly suggest selecting a delivery date at least 1 day prior to special events and occasions – just in case an unexpected delay occurs.

HOW DO I PICK A DELIVERY DATE?

UPS is able to deliver most bouquets as soon as 3-4 days following the order placement. Please remember, UPS deliveries are made on weekdays only (Monday, Tuesday, Wednesday, Thursday, and Friday). If you are ordering for a special occasion that falls on a weekend, you will need to select delivery for either the Friday before or the Monday after the weekend.

We appreciate your understanding! As always, continue to track your package with UPS to see their updated delivery estimate.

Since your roses are being specially harvested and prepared on the farm for your recipient, being slightly flexible on the delivery date is well-worth it when you see the luxury blooms and premium quality freshness that comes as a result!

INSTRUCTIONS FOR DELIVERY

After receiving your UPS tracking number, we recommend making sure the recipient will be available between 7am - 7pm on the day of the delivery. On rare occasions, UPS may request a signature (common for large office buildings). But for most orders, no signature is required at the time of delivery, and UPS will leave the flowers as instructed. The flowers will arrive safely packaged in a protective box – however, it is ideal to have someone bring the flowers inside as soon as possible after the delivery is made to reduce risk of damage due to weather, heat, theft, etc.


CAN I CHANGE MY DELIVERY DATE/ADDRESS?

After your order is placed, please understand that any changes made to your delivery (including shipping address, instructions, contact info, etc.), are overseen by UPS and may result in delays because of their unique shipping processes. Rosaholics is not responsible for delays triggered by UPS because of delivery modifications. If you need to modify the delivery date/address, you can send an email to hello@rosaholics.com, and we will try our best to update it with UPS – however, we cannot promise that this will be possible. Our best advice? Please be sure that all delivery information is accurate while placing your order – that's the best way to avoid delays!

HOW CAN I TRACK MY ORDER?

Once we deliver your package to UPS, we will provide you with a UPS tracking number. You can track your package by pasting the code at https://www.ups.com/track?loc=en_US&requester=ST/

MY FLOWERS AND/OR VASE ARRIVED DAMAGED, WILTED OR BROKEN

Our roses are carefully packed and shipped direct from the farm to ensure freshness, but it is still natural for cut flowers to lose some moisture during transit. If your flowers appear slightly wilted, don’t worry! We recommend following our flower care instructions (provided with each shipment), which will revive them fully within a day or two.

For a step-by-step guide, please watch our tutorial.

If you are not satisfied with your order, please provide photos to hello@rosaholics.com, and we will be happy to help make it right!

WHERE DO YOU DELIVER?

We ship nationwide (all 50 states in the USA), to any US zip code and shipping address recognized and serviced by UPS within their delivery range (P.O. Boxes, APO/FPOs and some offshore areas, including Puerto Rico and the Virgin Islands, are excluded). Shipping methods to Hawaii and Alaska are the same as those for continental states, however, deliveries might take longer. Please check with UPS and reference your tracking number.

ARE THE FLOWERS SHIPPED IN A BOX? DO BOUQUETS COME FULLY ASSEMBLED?

Because our bouquets are sent straight from the farm, we take exceptional care to make sure the flowers are protected and ready for the trip. Flowers are placed securely in a cardboard box along with any accessories ordered and a personal note (optional).

Accessories (vase, wrap and loose petals) are not included by default and must be added manually when placing an order.

Bouquets may be assembled in presentations of 12 or 24 (depending on the order). For orders with more than 24 roses, multiple bouquets may be delivered in a single box. For the safety of the flowers, we do not send arrangements of 36 or more roses in a singular, assembled bouquet. For some orders, additional assembly may be required.

WHICH DAYS DO YOU DO DELIVERIES?

Flowers are delivered on standard business days only (Monday, Tuesday, Wednesday, Thursday and Friday). Deliveries are not made on Saturdays or Sundays.

Since we cut our flowers fresh and send them directly, we do not offer same-day delivery service, though we do have limited next-day delivery options for Preserved Roses.

Please note, most orders require 3-4 business days (Mondays - Fridays, excluding holidays) for delivery. Due to operation processes on the farm, orders that are placed after hours may be updated the following day, pushing delivery back to the next shipment available.

EXISTING ORDER

HOW CAN I MAKE CHANGES TO MY ORDER?

Please reach out to us in our live chat if you’d like to make changes or add something to your order. The sooner you contact us, the more likely we will be able to help!

Unfortunately, if the order has already been processed and submitted to UPS, it may not be possible to modify it.

HOW DO I CANCEL MY ORDER?

If your order has not yet been prepared, you may request a cancellation for a small service fee of 20% of the total amount of the order.

Please contact us immediately to cancel an order – you will need to provide your full name and order number to complete the cancellation.

Unfortunately, if the roses have already been prepared/shipped, we cannot cancel your order nor provide a refund.


DISCOUNT

HOW DO I GET A PROMO CODE?

If you subscribe to our newsletter by providing your email address, you’ll receive a personalized promo code that’s good for a one-time use. If the code does not appear automatically, contact us via our live chat or email and we’ll get you the code immediately!

We love sharing the gift of flowers, so we offer discounts ALL THE TIME! Stay tuned for special emails, social media posts, pop-ups, and banner coupon codes for year-round deals. Woo-hoo!

HOW DO I APPLY A PROMO CODE TO MY ORDER?

We love discounts – don’t you?! During the checkout process, simply paste or type the promo code in the appropriate box and click “Apply.” You’ll see the discount applied to your order summary right away. Not sure that it’s working? Just contact us, and we can assist you to complete the checkout process.

All promo codes offered on our website are eligible for a single use, one time only. Promo codes cannot be combined. Only one promo code per order is permitted.

Rosaholics reserves the rights to disable a promo code without notice. For further information, please refer to our Policies or Terms of Use.

IS THERE ANOTHER WAY TO GET DISCOUNTS?

If you plan on ordering flowers regularly, why not sign up for our Farm-Fresh Flower Club?! It’s a fun and easy subscription service that allows you to save up to 30% on every single order.

For flower enthusiasts and those who love sending flowers to loved ones throughout the year, the Flower Club is a great way to save! Plus, it gives you extra perks, like the ability to switch up recipients and delivery types – for more info, check out the Flower Club subscription page.