HELP CENTER

If you have a special event and you want your rosaholics roses for it, we recommend that you choose a day prior to the desired date. We send our roses on time to the UPS location, but unexpected events might occur during the transportation causing your package to be delayed one day.

What is the process I need to follow to receive my flowers?

After receiving my UPS tracking number, make sure the recipient is available around 9am to 5pm.

If you have made a mistake in your delivery date or shipping address, you only have to send an email to hello@rosaholics.com and our rosaholics team will try to fix the issue. However, The Rosaholics team will not be held accountable if the order is sent to the address it was provided when the order was purchased.

After we deliver your package at UPS station, we will send you a UPS tracking number. You can track your package by pasting the code at https://www.ups.com/track?loc=en_US&requester=ST/

We pack your flowers very carefully so that they can safely go along their journey. If your flowers appear a bit wilted or thirsty, dont worry.  By following the flower care instructions included in the package, typically will bring them back to life within 1-2 days.

We ship nationwide (all 50 states in the U.S.A).

We ship our roses to any U.S. zip code by UPS and are shipped to addresses within their delivery range (P.O. Boxes and APO/FPOs are excluded). 

Shipping should operate the same way in Hawaii and Alaska as for continental states however, deliveries might take a little longer.

All of our bouquets are shipped in the perfect conditions deserved for our customers. Shipments are placed in a cardboard box with the rose bouquet, accesories and personal note. 

Accesories (vase, wrap and petals) should be added manually when placing an order. They are not included automatically.

Bouquets may be assembled in presentations of 12 or 24 (depending on the type of bouquet), if you are purchasing more than 24 roses you will receive more than 2 bouquets in your box. We do not send arrangements of 36 or more roses in one entirely bouquet.

Since we cut fresh and send our blooms directly from our farm, we do not have same day deliveries.

Our delivery days are Monday, Tuesday, Wednesday, Thursday and Friday. 

Process may take 3-4 business days before order arrives. 

The majority of our roses are naturally grown as well as their colors, however some roses are not naturally coloured. 

If you want to purchase only natural coloured roses or any recommendation of them please ask one of our customer service representatives at hello@rosaholics.com or call us 786-206-0183

We will be happy to assist you, If you want to make a change or add something, please write to hello@rosaholics.com or chat with us in our live chat.

Before doing this however, please:

- Make your change some time in advance. In this way we can help you in a better way.

- Check the status of the order you wish to change to make sure it hasn’t already been processed. If it has, it is too far along in the process to be cancelled.

It is unfortunate that you have changed your mind and don't want the flowers anymore; however, if the roses have been prepared/shipped, we cannot cancel your order and give you a refund.

If your order has not been prepared, there is a cancellation fee of 20% of the total amount of your order.

Please, dont forget to write your full name and your order number.

At the moment that you subscribe, you will automatically receive a "PROMO CODE" created for you, to use it once. If the code does not appear automatically, text us using our live chat and we will give you the code immediately.

Promo codes are a nice way to receive a little of joy to purchase beautiful arrangements for your loved ones. Why not to use them? 

All of the promo codes offered in our website are eligible to use one time only. 

Promo codes cannot be combined. Only one promo code per order is permitted. 

^{Rosaholics reserved the rights to disable a promo code without noticed. For further information please refer to our Policies or Terms of Use.}