Effective Date: October 18, 2020

ROSAHOLICS CORP TERM OF USE

Welcome to https://rosaholics.com/ (the “Site”), a website dedicated to simplifying bouquet purchases. By browsing or using the Site, Rosaholics’ social media sites, or other related applications or online services offered by Rosaholics Corp (collectively, the “Service”), purchasing any goods through the Service, or entering into any other transactions with Rosaholics Corp, you agree to the terms of use set forth herein (the “Agreement”).

This Agreement is between you and Rosaholics Corp (“Rosaholics we, our” or “us”), and it governs your access to and use of the Service. For purposes of this Agreement, “you” and “your” means you as the user of the Service. If you use the Service on behalf of a company, organization, or other entity, then “you” includes you and that entity, and you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this Agreement and that you agree to this Agreement on the entity’s behalf.

If you do not agree to any part of this Agreement, you are not permitted to use or access the Service, purchase goods through the Service, or enter into any transactions on the Service with Rosaholics.

CONTENTS

1. AMENDMENTS AND CHANGES
2. RETURN AND REFUND POLICY 
  2.1 REFUND POLICY AFTER PURCHASE
     2.1.1 DELAY IN YOUR ORDER
     2.1.2 LATE OR MISSING REFUND
  2.2 REFUND POLICY AFTER ARRIVAL
  2.3 PARTIAL REFUND
  2.4 EXCEPTIONS / NON-RETURNABLE ITEMS
3. FEES AND PAYMENTS
  3.1 PAYMENT
  3.2 SUBSCRIPTION
  3.3 ORDER ACCEPTANCE/CONFIRMATION.
4. ACKNOWLEDGEMENT AND AGREEMENT

1. AMENDMENTS AND CHANGES
Rosaholics may amend this Agreement at any time in its sole discretion by posting the amended Agreement on the Site. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you. By continuing to use the Service after any such publication, you are agreeing to be bound by the then current version of this Agreement. For your convenience, the date of the last revision is included at the top of this page. If we make changes to the Agreement that are material, we may use reasonable efforts to attempt to notify you, including by email or placing a prominent notice on the first page of the Site. However, it is your sole responsibility to review this Agreement from time to time to view any such changes. If at any point you do not agree to any portion of the then-current version of this Agreement, you must immediately stop using the Service, cease any ordering, and not renew any subscription service you may be using. Rosaholics may make changes to the Service at any time. You further understand that Rosaholics may discontinue or restrict your use of the Service for any reason or no reason with or without notice.
If you do not agree to any part of the Agreement, you should discontinue your use of the Service.

2. RETURN AND REFUND POLICY

2.1 REFUND POLICY AFTER PURCHASE
It is unfortunate that you have changed your mind and don not want the flowers anymore; however, if the roses have been prepared/shipped, we cannot cancel your order and give you a refund.
If your order has not been prepared, there is a cancellation fee of 20% of the total amount of your order.

2.1.1 DELAY IN YOUR ORDER

If your order has been delayed more than 1 day after the scheduled delivery date, you are eligible to apply for a refund. Rosaholics is not legally obliged to send a refund if your order has been delayed by less than 24 hours.

2.1.2 LATE OR MISSING REFUND

If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

*If you have done all of this and you still have not received your refund yet, please contact us at hello@rosaholics.com.

2.2 REFUND POLICY AFTER ARRIVAL
If 24 hours have gone by since you received your order, unfortunately, we cannot offer you a refund or exchange (applies for quality conditions).
We always make sure that your roses leave from our farm in perfect conditions, as you deserve it, but sometimes, the flight and delivery logistics can disturb your package. So, to be eligible for a credit, you must send pictures of the damaged goods the same day you received your package, including the box where they arrived.

2.3 PARTIAL REFUND
There are certain situations where only partial refunds are granted.
If your vase got broken during transit, we ask you to send us photos of how your package arrived. After you have sent us the pictures, we will ask the freight company for a refund.

*This process may takes some business days for you to receive a resolution.

2.4 EXCEPTIONS / NON-RETURNABLE ITEMS 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). 

Unfortunately, we cannot accept returns on sale items or gift cards.

3. FEES AND PAYMENTS

3.1 PAYMENTS
For each Product you order on the Site, you agree to pay the price applicable for the Product as of the time you submitted your order (”Product Price”), the delivery fees for the delivery service you select (”Delivery Fees”), and any applicable Taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Company’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the Product purchase (”Taxes”) not withheld by Company.

You acknowledge and agree that all information you provide with regards to a purchase, including, without limitation, credit card, PayPal, or other payment information, is accurate, current and complete. You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor, including, without limitation, any credit card you provide when completing a transaction. We reserve the right, with or without prior notice, to (1) discontinue or limit the available quantity of any product or aspect of the Service, (2) honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions, and (3) refuse to allow any user to purchase a product or deliver any product to a user.

When you purchase products through the Service, you (1) agree to pay the price for such products set forth in the Service, all shipping and handling charges and all applicable taxes in connection with your purchase (the “Full Purchase Amount”) and (2) authorize Rosaholics to charge your credit card or other payment method for the Full Purchase Amount. Our Service may allow you purchase products and designate them to be delivered at a future date. In such instance, you acknowledge and agree that Rosaholics may charge your credit card or other payment method for the Full Purchase Amount on the date of purchase, rather than on the ultimate date of delivery of the applicable products. Unless otherwise noted, all currency references are in U.S. dollars. All fees and charges are payable in accordance with payment terms in effect at the time the fee or the charge becomes payable.

Payment can be made by credit card, debit card, or through PayPal or other means that we may make available. Orders will not be processed until payment has been received in full, and any holds on your account by PayPal or any other payment processor (including Authorize.net, Braintree or PayPal) are solely your responsibility.

3.2 SUBSCRIPTION
If you purchase a subscription for repeated deliveries or other ongoing services (a “Service Subscription”), then you hereby authorize Rosaholics and its service providers to bill your credit card or other payment method for the amounts and at the intervals described on our Service (or at approximately those intervals, to accommodate for holidays and other irregularities) until the end of the Service Subscription period or indefinitely if you decide to purchase an open-ended Service Subscription. In cases where your credit card expires, is canceled, is over the limit, or is otherwise declined for any reason, we will not continue to deliver bouquets or renew your Service Subscription, though we may, but are not obligated to, contact you to notify you of the issue.

When you purchase a Service Subscription, you will be able designate the frequency of deliveries for specific products. For pre-paid services, you will be able to determine the pre-paid period of the overall subscription (e.g., weekly subscription, Bi-weekly subscription or Monthly deliveries during that year, etc.).

At the expiration of the pre-paid period of your Service Subscription, your Service Subscription will automatically renew at the frequency referenced on your subscription page (or if not designated, then monthly) and you will be charged applicable subscription and delivery fees until you cancel your subscription or we terminate it. You may cancel your subscription at any time by emailing subscription@rosaholics.com.

We reserve the right to adjust pricing for any subscription in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in this Agreement, any price changes to your Service Subscription will take effect on the next renewal date.

3.3 ORDER ACCEPTANCE/CONFIRMATION.
Once we receive your order, we’ll provide you with an e-mail order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, then we will refund the billed amount.

4. ACKNOWLEDGEMENT AND AGREEMENT
I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE FOREGOING AGREEMENT AND AGREE THAT MY USE OF THE SERVICE IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.

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