Our policy lasts 2 days. If 2 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, you must send pictures of the damaged good the same day you received your package.
There are certain situations where only partial refunds are granted.
If your vase got broken during transit, we ask you to send us pictures of how your pakage arrived.
After you have sent us the pictures, we will ask the freight company for a refund.
Delay in your order
Since we are sending our roses from Ecuador and sometimes unexpected things can happen, there is a small possibility that your order might get delayed.
If your order has been delayed more than 1 day after the schedulled delivery date, you are elegible to apply for a refund. Rosaholics is not legally obliged to send a refund if your order has been delayed by less than 24 hours.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.