Refund policy

Exceptions / non-returnable items

The client will have up to 90 days to request a return. Rosaholics will accept returns of its products including flowers, roses, vases, and other accessories for both defective and non-defective products only when the products are brand new, and the products are uonopened in original packaging. Rosaholics will generate a return label for free. Rosaholics reserves the right to decide if the box can be returned due to product conditions.

When returning is requested, Rosaholics will charge 30% as a restocking fee. In case the client needs a refund, the estimated processing time is 7 days, however, it may take several days to be reflected in your account. It is common to experience long processing times before a refund is posted. Rosaholics is not responsible for refund delays resulting from your credit card company’s processing protocols.
Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a claim, you can contact us at hello@rosaholics.com.

Refunds
We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. For more information, please visit our Site Terms.