FREQUENTLY ASKED QUESTIONS

We only sell real, fresh flowers from our authentic rose farm. Our flowers are always fresh – never fake. We do rely on artistic techniques to create striking displays and exotic colors.

Yes! We are so proud to be Rainforest Alliance Certified, and we are devoted to operating our farm and delivery service in the most sustainable way possible. We continue to seek out new ways to reduce waste while sharing the joy of fresh-cut flowers.

Our floriculture experts use a variety of artisanal techniques to achieve an extensive range of colors. These include various dyes, paints and stains, along with natural crossbreeding methods. Our Tinted Collection features many of the artificially curated colors.

If you are interested in purchasing traditional roses that have natural colors only, please reach out to our customer service team at hello@rosaholics.com or call us 786-206-0183, and we'll be happy to guide you through the natural selections available at Rosaholics.

We're determined to deliver exceptional flowers in the most sustainable way possible. By eliminating water tubes and sponges, we are able to drastically reduce waste and provide a more eco-friendly experience.

While flowers sitting in a warehouse often require these hydration techniques, our flowers do not, because they are shipped directly from the farm immediately after harvest. This means that they maintain enough moisture throughout the delivery process to stay fresh – without the use of sponges. Of course, we always recommend refreshing thirsty roses immediately upon delivery to express their full beauty.

We have plenty of tips for rehydrating roses in our video tutorial. Here's to reducing waste and making the world a more sustainable place!

Our flowers are cut as you order them so they arrive with premium freshness. We offer 3-4 day delivery options on most orders. Next-day delivery is available for Preserved Roses only.

We partner with UPS and FedEx to ensure that our flowers are safely delivered in a timely manner. In some cases, delivery is delayed due to extreme weather and unforeseen issues with UPS. Because of this, we strongly suggest selecting a delivery date at least 1 day prior to special events and occasions – just in case an unexpected delay occurs.

Our carriers are able to deliver most bouquets as soon as 3-4 days following the order placement. Please remember, carrier deliveries are made on weekdays only (Monday, Tuesday, Wednesday, Thursday, and Friday). If you are ordering for a special occasion that falls on a weekend, you will need to select delivery for either the Friday before or the Monday after the weekend.

We appreciate your understanding! As always, continue to track your package in the carrier's website to see their updated delivery estimate.

Since your roses are being specially harvested and prepared on the farm for your recipient, being slightly flexible on the delivery date is well-worth it when you see the luxury blooms and premium quality freshness that comes as a result!

After receiving your tracking number, we recommend making sure the recipient will be available between 7am - 7pm on the day of the delivery. On rare occasions, the carrier may request a signature (common for large office buildings). But for most orders, no signature is required at the time of delivery, and the carrier will leave the flowers as instructed. The flowers will arrive safely packaged in a protective box – however, it is ideal to have someone bring the flowers inside as soon as possible after the delivery is made to reduce risk of damage due to weather, heat, theft, etc.

After your order is placed, please understand that any changes made to your delivery (including shipping address, instructions, contact info, etc.), are overseen by UPS and may result in delays because of their unique shipping processes. Rosaholics is not responsible for delays triggered by UPS or FedEx because of delivery modifications. If you need to modify the delivery date/address, you can send an email to hello@rosaholics.com, and we will try our best to update it with the carrier– however, we cannot promise that this will be possible. Our best advice? Please be sure that all delivery information is accurate while placing your order – that's the best way to avoid delays!

Once we deliver your package to the carrier, we will provide you with a UPS or FedEx tracking number. You can track your package by pasting the code at https://www.ups.com/track?loc=en_US&Requester=/ or https://www.fedex.com/en-us/home.html

Our roses are carefully packed and shipped direct from the farm to ensure freshness, but it is still natural for cut flowers to lose some moisture during transit. If your flowers appear slightly wilted, don’t worry! We recommend following our flower care instructions (provided with each shipment), which will revive them fully within a day or two.

For a step-by-step guide, please watch our tutorial.

If you are not satisfied with your order, please provide photos to hello@rosaholics.com, and we will be happy to help make it right!

We ship nationwide (all 50 states in the USA), to any US zip code and shipping address recognized and serviced by UPS and FedEx within their delivery range (P.O. Boxes, APO/FPOs and some offshore areas, including Puerto Rico and the Virgin Islands, are excluded). Shipping methods to Hawaii and Alaska are the same as those for continental states, however, deliveries might take longer. Please check with UPS or FedEx and reference your tracking number.

Because our bouquets are sent straight from the farm, we take exceptional care to make sure the flowers are protected and ready for the trip. Flowers are placed securely in a cardboard box along with any accessories ordered and a personal note (optional).

Accessories (vase, wrap and loose petals) are not included by default and must be added manually when placing an order.

Bouquets may be assembled in presentations of 12 or 24 (depending on the order). For orders with more than 24 roses, multiple bouquets may be delivered in a single box. For the safety of the flowers, we do not send arrangements of 36 or more roses in a singular, assembled bouquet. For some orders, additional assembly may be required.

Flowers are delivered on standard business days (Monday through Friday), as well as Saturdays for an additional fee of $20. Please note that deliveries are not available on Sundays.

Since we cut our flowers fresh and send them directly, we do not offer same-day delivery service, though we do have limited next-day delivery options for some roses on special occasions.

Please note, most orders require 3-4 business days (Mondays - Fridays, excluding holidays) for delivery. Due to operation processes on the farm, orders that are placed after hours may be updated the following day, pushing delivery back to the next shipment available.

Please reach out to us in our live chat if you’d like to make changes or add something to your order. The sooner you contact us, the more likely we will be able to help!

Unfortunately, if the order has already been processed and submitted to UPS, it may not be possible to modify it.

If your order has not yet been prepared, you may request a cancellation for a small service fee of 20% of the total amount of the order.

Please contact us immediately to cancel an order – you will need to provide your full name and order number to complete the cancellation.

Unfortunately, if the roses have already been prepared/shipped, we cannot cancel your order nor provide a refund.

If you subscribe to our newsletter by providing your email address, you’ll receive a personalized promo code that’s good for a one-time use. If the code does not appear automatically, contact us via our live chat or email and we’ll get you the code immediately!

We love sharing the gift of flowers, so we offer discounts ALL THE TIME! Stay tuned for special emails, social media posts, pop-ups, and banner coupon codes for year-round deals. Woo-hoo!

We love discounts – don’t you?! During the checkout process, simply paste or type the promo code in the appropriate box and click “Apply.” You’ll see the discount applied to your order summary right away. Not sure that it’s working? Just contact us, and we can assist you to complete the checkout process.

All promo codes offered on our website are eligible for a single use, one time only. Promo codes cannot be combined or applied to discounted products nor products ON SALE. Only one promo code per order is permitted.

Rosaholics reserves the rights to disable a promo code without notice. For further information, please refer to our Policies or Terms of Use.

If you plan on ordering flowers regularly, why not sign up for our Farm-Fresh Flower Club?! It’s a fun and easy subscription service that allows you to save up to 30% on every single order.

For flower enthusiasts and those who love sending flowers to loved ones throughout the year, the Flower Club is a great way to save! Plus, it gives you extra perks, like the ability to switch up recipients and delivery types – for more info, check out the Flower Club subscription page.